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Exam 1Z0-1161-1 Questions | 1Z0-1161-1 Reliable Test Guide

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2025 Oracle 1Z0-1161-1 Latest Exam Questions

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

Topic 2

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

Topic 3

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q23-Q28):

NEW QUESTION # 23
Which feature in Oracle Fusion Cloud CX Sales Performance helps in automating incentive calculations?

A. Customer segmentation tools.
B. Social media integration.
C. AI/ML-powered incentive management.
D. Real-time sales performance tracking.

Answer: C

Explanation:
Oracle Fusion Cloud CX Sales Performance streamlines compensation with AI/ML-powered incentive management, which automates incentive calculations.
Capabilities: Uses AI/ML to process sales data, apply incentive rules, and calculate payouts accurately and efficiently.
Benefit: Reduces manual effort and errors, ensuring timely and fair compensation.
Option A (Social Media): Unrelated to incentives.
Option C (Segmentation): Marketing-focused, not compensation-related.
Option D (Tracking): Monitors performance, not calculations.
Oracle Fusion Cloud CX Sales Performance documentation, like "Incentive Compensation Guides," highlights this feature.

NEW QUESTION # 24
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
B. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.
C. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
D. Social Media Engagement metric for adapting content strategies during campaign execution.

Answer: C

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

NEW QUESTION # 25
What is the primary purpose of Oracle Cloud Success Navigator?

A. Automate the migration of on-premises solutions to Oracle Cloud.
B. Provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
C. Provision Oracle Cloud Applications.
D. Offer a platform for reporting bugs and issues with Oracle Cloud products.

Answer: B

Explanation:
The primary purpose of Oracle Cloud Success Navigator is to provide a best practice framework with tools and guidance that support organizations in the Cloud journey.
Best Practice Framework: Offers resources, templates, and advice for planning, implementing, and optimizing Oracle Cloud solutions.
Tools and Guidance: Includes features like the Adoption Center and starter environments to ensure success from deployment to ongoing innovation.
This holistic support distinguishes it as a strategic enabler for cloud adoption.
Option A (Bug Reporting): Bug reporting occurs via other channels (e.g., My Oracle Support).
Option B (Provisioning): Provisioning is handled by Oracle Cloud Infrastructure, not Success Navigator.
Option D (Migration Automation): Migration support exists, but automation isn't its primary focus.
Oracle's "Get Started" and "Cloud Success Navigator Overview" documentation confirm its role as a guiding framework.

NEW QUESTION # 26
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By reviewing the coaching plan's structure and content.
B. By evaluating manager feedback regarding the OMBP's success.
C. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
D. By counting the number of coaching sessions conducted.

Answer: C

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.

NEW QUESTION # 27
How does the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service enhance service agent performance and customer satisfaction?

A. By focusing on agent training, leaving the actual service request resolution process unchanged.
B. By providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
C. By automating customer inquiries and reducing agent interaction.

Answer: B

Explanation:
The Customer Contact to Resolution OMBP enhances agent performance and customer satisfaction by providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
Knowledge Base: Offers a repository of solutions for quick reference.
AI-Powered Search: Delivers instant, relevant answers, reducing resolution time.
Real-Time Context: Provides customer history and issue details, enabling personalized, accurate responses.
Impact: Agents resolve issues faster and more effectively, improving satisfaction.
Option A (Automation): Full automation reduces agent involvement, contrary to enhancing performance.
Option B (Training Focus): Training alone doesn't address real-time resolution needs.
Oracle Fusion Cloud CX Service documentation, like "Service Center Guides," emphasizes these tools for this OMBP.

NEW QUESTION # 28
......

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